I would like to report damage

No emergency, but you want to report damage immediately?

  • Report damage via MyZone at your convenience 24/7, without queuing
  • Add photos and attachments directly to allow us to process your claim fully and quickly
  • Track your claim and ask a question whenever you like

View status of a claim you have already reported

Need help with any of the situations below?

Have your car windows been damaged, have you experienced a cyber incident, or do you need help from a legal advisor? If so, you don’t need to report the damage. Please contact our partners directly.

Have an emergency?

In emergencies where you need immediate assistance, call the emergency number.
Together, we will make sure you get help and take action to limit the damage.

How do we process your claim?

Report your damage online

Report your damage online

If you log in to MyZone, you can report your claim 24/7. This is the fastest and easiest way to report damage.

Complete your report

Complete your report

Complete your claim by adding additional information such as photos, purchase receipts or repair bills on the My Claims page of MyZone. Once your file is complete, we will process your claim within three working days.

Processing damage

Processing damage

Your claim will be processed further by One Underwriting. One Underwriting is the link between Aon and insurers that offers you a fast and efficient claims service. Once you receive notification that you are entitled to compensation, we will transfer the amount to you within ten working days.

Completed

Completed

Have you reported damage, a theft or a cancellation to us? You can find it on the My Claims page of MyZone. Track the status of your claim there, where and when it suits you Also check your deductible and the amount we have reimbursed to you here.

Reporting damage by situation

For the most common types of damage, we will explain the best thing to do, what evidence we need from you and how we will settle your claim. Unless it says ‘not necessary’, you must always report the damage to us.

Your means of transport
Damage with your car, motorbike, moped, scooter or bicycle
Your home or contents
Damage to your home, contents or mobile equipment
Related to your vacation
Damage during your vacation, to your trailer or cancelling your trip
Held liable or legal dispute
Damage to someone else or if you need legal assistance

Most frequently asked questions