Complaints procedure

We always want to provide you with the best service. However, our services sometimes do not go exactly as you wished. Please let us know. Then together we will find solution.

What does Aon do with your complaint?

Of course we want you to be satisfied with Aon's services. We therefore will do everything to process your complaint to your satisfaction. Besides, your complaint helps us improving our services. Complaints will be registered in our complaints registration system, after which your complaint will be handled by a personal complaints coordinator. He or she will consult departments needed on how to resolve the complaint for you. You will receive a response within 15 working days. If more time is needed to handle your complaint, we will inform you.

Where to go with a complaint?

There are several ways you can let us know you are not satisfied.

  • E-mail
    You can send your complaint by e-mail to klachten@aon.nl or, if your complaint is about your health insurance, to care zorgklachten@aon.nl.

  • Your personal contact
    You can always contact your personal contact at Aon. Problems can usually be solved quickly and adequately in a personal conversation.

  • By mail
    You can file your complaint to:
    Aon
    Postbus 518
    3000 AM Rotterdam

Still not satisfied?

Experience shows that most complaints are handled satisfactorily by Aon. If we are unable to reach a satisfactory solution together, you can submit your complaint to:

Klachteninstituut Financiële dienstverlening
Postbus 93257
2509 AG Den Haag
Telefoon 070-333 89 99
www.kifid.nl

If you are not satisfied with the settlement of your complaint with regard to your health insurance, you can submit your complaint to:

Stichting Klachten en Geschillen zorgverzekeringen (SKGZ)
Postbus 291
3700 AG Zeist
Telefoon 030 698 83 60
www.skgz.nl